FAQ
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FREQUENTLY ASKED QUESTIONS
UK SHIPPING
How long will my order take?
Your order will be processed and dispatched in 1-4 business days.
Your shipping time will depend on your choice at checkout.
For UK orders we have 2 options:
Standard Shipping - ETA 2-4 days £2.50
Express Shipping - ETA 1-2 days £5.00
INTERNATIONAL SHIPPING
We ship internationally!
As a small business, our shipping rates do not encompass any potential customs duties that may arise upon arrival in your destination country. First Time Lucky holds no responsibility for customs or any supplementary fees that may arise during the shipping process. Kindly consult with your local customs authority regarding possible charges.
Our shipping options are below:
Europe Standard Shipping (7-10 days) £10
Europe Express Shipping (2-4 days) £12.50
USA Standard Shipping (7-10 days) £12.50
USA Express Shipping (2-4 days) £21
Aus Standard Shipping (7-10 days) £15
RETURNS & EXCHANGES
Return Period:
You may return eligible items within 14 days of the delivery date for a full refund or exchange. After this period, unfortunately, we cannot offer you a refund or exchange.
Eligibility Criteria for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way may not be eligible for return.
Please note that for hygiene reasons, earrings cannot be returned unless they are faulty or damaged upon receipt.
How to Initiate a Return:
To initiate a return, please contact our team at hello@firsttimelucky.com
Please provide your order number and details of the item(s) you wish to return. Our team will guide you through the returns process and provide you with a return authorisation if your item is eligible for return.
Return Shipping: Customers are responsible for the cost of return shipping unless the item(s) received were damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for your return. First Time Lucky is not liable for any lost or damaged returns during transit.
Refunds: Once your return is received and inspected, we will issue the money back into your account.
JEWELLERY CARE GUIDE
Materials
All of our pieces are 18k Gold Plated on Stainless Steel making them hypoallergenic, waterproof and tarnish free.
We recommend you store your jewellery in our canvas bags to increase their longevity.
First Time Lucky is not responsible for the maintenance of your jewellery.
RING SIZE GUIDE
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IF YOU STILL HAVE ANY UNANSWERED QUESTIONS, PLEASE POP US AN EMAIL AT HELLO@FIRSTTIMELUCKY.COM